Delivery & Returns

Current Delivery with COVID-19: 

We are still operational but delivery is a lot slower, all items are on a 48 hour service but this still means items may take a few extra days or more to arrive, we do apologise but this is out of our hands as the delivery companies are working extremely hard to look after priorities such as our NHS with a reduced service themselves.

We appricate your paitence.

UK Deliveries
FREE UK Mainland Delivery in a single order 
Otherwise, it's typically £5.99 per order
Delivery should be expected between 2-3 working days unless stated on the product page.

For more information on our deliveries please click here.


Please be aware that due to the Corona Virus that delivery services are operating a 1 attempt delivery only, If you miss your delivery then it will be sent back to us, this is out of our control, unfortunately. You will have to re-order or contact us to rearrange delivery. 


Worldwide Deliveries*
Approximately 4-10 working days depending on country
via Parcelforce Signed Delivery (fully traceable service). Please add items to the basket to calculate delivery for the desired country. This is not guaranteed delivery service due to COVID-19 and we advise caution when ordering. 


Signature Required
All our consignments irrespective of the carrier require a signature upon delivery. Small packages that can fit through a letterbox do not need to be signed for. Deliveries are typically made between 08:00 and 18:00 so please bare this in mind when choosing a delivery address.


Package Recycling
We do try when possible to reuse packaging from our own suppliers in order to send purchased items to our customers. We ask if the packaging is still in good condition after you've received your goods then please try to use it again or recycle if not possible.


Returns & Exchanges

While we hope that you will love every purchase, if you are not completely satisfied with your goods we will happily offer you a full refund or free exchange.
You are entitled to a refund or an exchange if you contact Interfit Photographic within 14 days of receipt to acknowledge the return.
You then need to return your item(s) within a further 14 days in a perfect, resalable condition with original box, all labels and tags attached.

All returns (unless the product/s are either faulty or damaged) postage costs are the responsibility of the customer and are not refundable. If the goods are faulty or damaged, we will provide pre-paid postage.

You can return your items in the post. We recommend a tracked delivery as you are responsible for the item until it arrives back.
Please contact help@interfitphoto.co.uk with your return tracking number. We are then aware you have returned your order, and this will avoid any delays in processing your request.

*Please note: Flashbulbs and flash tubes are non-returnable.

For more information on our returns policy click here.

 


Delivery:

When you place an order with Interfit Photographic, depending on the item size our dispatch team will allocate the most efficient courier and service.

We aim to dispatch your order within one working day.

Any order placed after 2pm on a Friday will be dispatched the next working day (usually Monday).

If an order is placed on a Saturday or Sunday the order will then be dispatched on the next working day.

Please be aware that next day delivery is not a guaranteed service and delivered by third party carriers. 

Courier Service Options

UK Mainland: 2 to 5 Days Standard Delivery - Free

International: Price will show upon checkout. 

Services are still operational but may take longer than normal. Guaranteed services can't be offered at this time.

UK Delivery:

A small number of certain UK mainland postcodes will incur a delivery charge due to the address being classed as “out of area by our courier" - you will see this charge added at the checkout after you enter your address.

There is no extra charge for multiple items. Please note that if several items are ordered, they may arrive in separate parcels.

Postcodes that are not covered by Free Delivery: 

AB10,AB11,AB12,AB13,AB14,AB15,AB16,AB21,AB22,AB23,AB24,AB25,AB30,AB31,AB32,AB33,AB34,AB35,AB36,AB37,AB38,AB39,AB41,AB42,AB43,AB44,AB45,AB51,AB52,AB53,AB54,AB55,AB56,AB99,DD8,DD9,DD10,DD11,DG10,DG11,DG12,DG13,DG14,DG16,EX16,EX17,EX18,EX19,EX2,EX20,EX21,EX22,EX23,FK1,FK2,FK3,FK4,FK5,FK6,FK7,FK8,K15,FK16,FK17,FK18,FK19,FK2,FK20,FK21,G63,IV4,IV5,IV6,IV7,IV8,IV9,KA8,KA19,KA26,LD1,LD2,LD3,LD4,LD5,LD6,LD7,LD8,LL15,LL16,LL17,LL18,LL19,LL20,LL21,LL22,LL23,LL24,LL25,LL26,LL27,LL28,LL29,LL30,LL31,LL32,LL33,LL34,LL35,LL36,LL37,LL38,LL39,LL40,LL41,LL42,LL43,LL44,LL45,LL46,LL47,LL48,LL49,LL51,LL52,LL53,LL54,LL55,LL56,LL57,LL58,LL59,LL60,LL61,LL62,LL63,LL64,LL65,LL66,LL67,LL68,LL69,LL70,LL71,LL72,LL73,LL74,LL75,LL76,LL77,LL78,PH10,PH11,PH12,PH13,PH14,PH16,PL10,PL11,PL12,PL13,PL14,PL15,PL16,PL17,PL18,PL19,L22,PL23,PL24,PL25,PL26,PL27,PL28,PL29,PL3,PL30,PL31,PL32,PL33,PL34,PL35,PO30,PO31,PO32,PO33,PO34,PO35,PO36,PO37,PO38,PO39,PO40,PO41,SY7,SY8,SY9,SY10,SY11,SY12,SY13,SY14,SY22,SY23,SY24,SY25,TD1,TD2,TD3,TD4,TD5,TD6,TD7,TD8,TD9,TD10,TD11,TD12,TD13,TD14,TD15,TR1,TR10,TR11,TR12,TR13,TR14,TR15,TR16,TR17,TR18,TR19,TR2,TR20,TR26,TR27,HS1,HS2,HS3,HS4,HS5,HS6,HS7,HS8,HS9,IV1,IV2,IV3,IV10,IV11,IV12,V13,IV14,IV15,IV16,IV17,IV18,IV19,IV2,IV20,IV21,IV22,IV23,IV24,IV25,IV26,IV27,IV28,IV40,IV41,IV42,IV43,IV44,IV45,IV46,IV47,IV48,IV49,IV5,IV51,IV52,IV53,IV54,IV55,IV56,KA27,KA28,KW1,KW2,KW3,KW5,KW6,KW7,KW8,KW9,KW10,KW11,KW12,KW13,KW14,KW15,KW16,KW17,PA20,PA21,PA22,PA23,PA24,PA25,PA26,PA27,PA28,PA29,PA30,PA31,PA32,PA33,PA34,PA35,PA36,PA37,PA38,PA4,PA41,PA42,PA43,PA44,PA45,PA46,PA47,PA48,PA49,PA60,PA61,PA62,PA63,PA64,PA65,PA66,PA67,PA68,PA69,PA7,PA70,PA71,PA72,PA73,PA74,PA75,PA76,PA77,PA78,PA80,PH17,PH18,PH19,PH2,PH20,PH21,PH22,PH23,PH24,PH25,PH26,PH30,PH31,PH32,PH33,PH34,PH35,PH36,PH37,PH38,PH39,PH4,PH40,PH41,PH42,PH43,PH44,PH49,PH50,ZE1,ZE2,ZE3

Please take the dispatch time into consideration when buying during a UK Bank Holiday period. The Interfit Photographic Warehouse does not dispatch items until the next working day. 

Republic of Ireland:

Transit time: 3-5 days.

International Delivery:

we do ship to a range of European countries with a lead time of around 7 - 14 working days. If you can not see your country during checkout and you wish to make an International order, please call us on 0121 522 4800

Contact our customer services team for discounted shipping costs and transit times. Email us on help@interfitphoto.co.uk

Returns: 

Interfit wants you to be thrilled with your new purchase. However, if you need to return an item, we're here to help.

Our goal is to resolve any problems that arise for our customers in an easy, quick and efficient manner. We stand behind our products and services and will always do our very best to take care of you. Your complete satisfaction is our objective.

There are a few important things to keep in mind when returning a product you purchased from the Interfit online store:

  • Your return package must include a copy of your order receipt. Please contact us before sending your return if you do not have your receipt.
  • You have 14 calendar days to return an item from the date you received it.
  • Buyers must pay their return shipping charges
  • Please allow 3-5 business days for your refund to appear on your statement
  • All refunds will be issued to the original form of payment
  • Shipping and handling fees are non-refundable
  • Gift cards cannot be returned
  • Only items that have been purchased directly from the Interfit website can be returned to Interfit. Interfit products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
  • Returned product must be repackaged with all the cords, adapters and documentation that were included when you received it or your full refund may be denied.

*Note: For all monolights/ strobes and LED products, we offer a (1) year warranty

**Light bulbs and flash tubes are not covered by warranty. If you receive a bulb that is broken, you must notify us within 7 days of receipt, and a replacement will be sent to you. We will not replace any broken or defective bulbs after 7 days.

About Exchanges:

If you would like to exchange your item(s) due to a defect, for immediate service please call or email us and we will respond to your request within 24 hours. Buyer must return the defective item back to the seller before a replacement item can be shipped out.

Please note: Any replacement items will be shipped out using a standard shipping

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