Want to know a little bit about delivery? just click on a question to find out the answer
+ How long does a order take to disptach?
We quote 2-5 working days for an order to be dispatch. If you provide an e-mail address, we will let you know when the order is dispatched and if your order is dispatched with a courier, you will receive an email from the courier too!
+ How much do you charge for delivery?
Delivery is free to all standard delivery orders in the UK. For international orders prices start from £9.99, if you cannot see your country on checkout please email one of the team and we will be happy to assist.
+ Do you offer next day delivery service?
Our next day service is currently suspended until further notice, we apologise for the inconveanience this may cause.
+ Which delivery companies do you use?
We currently dispatch using Parcelforce and Royal Mail. If you have a preference or would like to add delivery instructions when placing an order, you can specify this by writing in the ‘Your Delivery Options’ box in your basket. Just remember we dont deliver the items so it cant be guaranteed.
+ Can I request delivery to an alternative address/person
As part of our terms and conditions, and for the security of our customers, we can only dispatch a first-time order to the billing address or a registered place of work. For delivery to a workplace, we require the name of the business and a landline telephone number for reception (not a direct line). Once you have had a successful order, any future orders can be dispatched to an alternative address.
+ Do you ship overseas?
We do ship internationally, however, we do charge postage. The postage cost depends on the country of delivery and the weight of the item(s). The postage costs are available to view once you place the items in your basket.
*Please note that due to the laws of shipping batteries and hazardous products outside of the EU and we cannot dispatch internationally.
+ Delivery Over Festive Season
Please find below our Last Posting Dates covering the festive period. This includes our UK services as well as a summary and full country listings for our international services.
Christmas Eve falls on a Tuesday this year and our drivers will be working hard to deliver every parcel in time for Christmas. For delivery by Christmas Day in the UK, the last posting dates are:
Next day services: Monday 23rd December
express48 services: Friday 20th December
Still Cant Find What Your Looking For?
If you need to contact us you can fill out the form by clicking here or using the need help button on the bottom right of the page.