Want to know a little bit about delivery? just click on a question to find out the answer
+ Q. How long does a order take to disptach?
We quote 2-5 working days for an order to be dispatch. If you provide an e-mail address, we will let you know when the order is dispatched and if your order is dispatched with a courier, you will receive an email from the courier too!
+ . How much do you charge for delivery?
Delivery is free to all standard delivery orders in the UK. For international orders prices start from £9.99, if you cannot see your country on checkout please email one of the team and we will be happy to assist.
+ Q. Do you offer next day delivery service?
We do offer an express delivery service on select items. This cost starts at £9.95 per item and means that any order placed before 12 noon will be delivered the following day. This service is only available on some items, and if it is available it will be offered when you check out. If you’re unsure about availability, contact us on 0121 522 4800
+ Q. Which delivery companies do you use?
We currently dispatch using Parcelforce and Royal Mail. If you have a preference, or would like to add delivery instructions when placing an order, you can specify this by writing in the ‘Your Delivery Options’ box in your basket.
+ Q. Can I request delivery to an alternative address/person
As part of our terms and conditions, and for the security of our customers, we can only dispatch a first-time order to the billing address or a registered place of work. For delivery to a workplace, we require the name of the business and a landline telephone number for reception (not a direct line). Once you have had a successful order, any future orders can be dispatched to an alternative address.
Q. Do you ship overseas?
We do ship internationally, however, we do charge postage. The postage cost depends on the country of delivery and the weight of the item(s). The postage costs are available to view once you place the items in your basket.
*Please note that due to the laws of shipping batteries and hazardous products outside of the EU and we cannot dispatch internationally.
Q. Delivery Over Festive Season
Please find below our Last Posting Dates covering the festive period. This includes our UK services as well as a summary and full country listings for our international services.
Christmas Eve falls on a Tuesday this year and our drivers will be working hard to deliver every parcel in time for Christmas. For delivery by Christmas Day in the UK, the last posting dates are: