Want to know a little bit about orders? just click on a question to find out the answer
+ Q. What does "Hurry Low Stock" mean?
If an item says ‘Hurry Low Stock’, it means that we are in short supply of that product be it type, size or colour in question. This means that although you are welcome to place an order, we are unable to guarantee availability. In a minority of cases, we will contact you within 5 working days to let you know that unfortunately we cannot fulfil the order. If you have paid on your card, we only take payment on dispatch and therefore you will only be charged if the stock is definitely available and your order is ready to dispatch.
+ Q. Can I have an order delivered to store?
Unfortunately no, we currently don't have a physical store to collect from but you are welcome to order and online and we will have it delivered. Alternatively, you can check out our stockists here.
+ Q. What if i don't want to place the order online?
We will be more than happy to help. You can place an order by calling our sales team on 0121 522 4800. Please quote the product code; for example (INTS1) to help us find what you’re looking for.
+ Q. I want to cancel/edit an order that has already been placed. What should I do?
Due to the volume of e-mails we sometimes receive, it is best if you call us on 0121 522 4800 if you have any urgent changes regarding an order. We can’t change the items on an order but we can cancel it and place a new order for you.
+ Q. What payment methods do you accept?
You can pay for an order using any Credit or Debit Card, although we don’t accept American Express. Alternatively, you can checkout using PayPal, which all appear as options when you view your basket.
+ Q. How long does an order take to dispatch?
We quote 2-5 working days for an order to be dispatch. If you provide an e-mail address, we will let you know when the order is dispatched and if your order is dispatched with a courier, you will receive an email from the courier too!