UK Based Support
Free Standard Delivery to UK mainland addresses
99% Positive Reviews

Frequently Asked Questions

Coming to us from the USA?

Q. I’m visiting from the USA can you help me? 

We would love to help you but we only hold records for our UK & EU customers. If you need help and you are based in the US then please Click Here and visit our US site or contact them on:+1 (866) 947-9796 (mon-fri 9am-5pm ET) Email:

General FAQ

Q. What does ‘Hurry Low Stock!’ mean?

If an item says ‘Hurry Low Stock’, it means that we are in short supply of that product and colour in question. This means that although you are welcome to place an order, we are unable to guarantee availability. In a minority of cases, we will contact you within 5 working days to let you know that unfortunately, we cannot fulfil the order. If you have paid on your card, we only take payment on dispatch and therefore you will only be charged if the stock is definitely available and your order is ready to dispatch.

Q. Can I have an order delivered to store to collect?

Sorry but we currently dont offer delivery to store or click and collect, however we ship everything on either a next day service or 2 day as standard.

Q. What if I don’t want to place the order online?

Online is the quickest way to place an order to guarantee you get a fast service.

I want to cancel/edit an order that has already been placed. What should I do?

Due to the volume of e-mails we sometimes receive, it is best if you call us on 0121 522 4800 if you have any urgent changes regarding an order. We can’t change the items on an order but we can cancel it. If you want new items you are better to place a separate order and cancel your current.

Q. Can you use multiple discount codes?

No, you can only use one discount code per transaction.

Q. What payment methods do you accept?

You can pay for an order using any Credit or Debit Card, we do accept American Express and you can checkout using PayPal, Amazon Checkout or Google Checkout, which all appear as options when you view your basket.


Q. I’ve placed an order, why has the payment not left my account?

If you have paid on your card we only take payment upon dispatching an order. Other payment methods will be deducted automatically by the relevant third party. If you provide an e-mail address with your order, you will receive an e-mail upon dispatch, indicating when payment has been taken.


Q. How long does an order take to dispatch?

We quote 2-5 working days for an order to be dispatch however, orders placed before 2pm we aim to dispatch the same day. If you provide an e-mail address, we will let you know when the order is dispatched and if your order is dispatched with a courier, you will receive an email from the courier too!


Q. Do you offer a next day delivery service?

We do offer an express delivery service on select items. This cost starts at £5.99 per item, and means that any order placed before 2 pm Monday to Thursday will be delivered the following day. This service is only available on some items, and if it is available it will be offered when you check out. If you’re unsure about availability, contact us at

Q. How much do you charge for delivery?

Delivery is free to all standard delivery orders in the UK Mainland.


Q. Which delivery companies do you use?

We currently dispatch using Parcelforce and Royal Mail. If you have a preference or would like to add delivery instructions when placing an order, you can specify this by writing in the ‘Your Delivery Options’ box in your basket. however, instructions are not guaranteed and you should contact our carrier if you have a special request with your tracking number.


Q. Can I request delivery to an alternative address/person?

As part of our terms and conditions, and for the security of our customers, we can only dispatch the first-time order to the billing address or a registered place of work. For delivery to a workplace, we require the name of the business and a landline telephone number for the reception (not a direct line). Once you have had a successful order, any future orders can be dispatched to an alternative address.


Q. Do you ship overseas?

We do ship internationally, however we do charge postage. The postage cost depends on the country of delivery and the weight of the item(s). The postage costs are available to view once you place the items in your basket.

We also have a list of postage costs and this can found in our delivery and returns section

*Please note that due to our contract with the manufacturers and restrictions on airmail, we cannot dispatch perishable products such as flash tubes.


Q. Will I be charged VAT for an overseas order?

All orders for delivery outside of the EU will include vat depending on your country as we are VAT registared in France, Germany, Italy, Spain & Poland.


Q. What should I do if I would like to return an item for a refund?

If you are not completely satisfied with your purchase, you can return your within 14 days of purchase in its original condition, unopened and not used and we will refund the product price. This refund will not include what you paid to return them to us. Unfortunately, we do not refund the return postage.

Fill out a returns form by clicking here or using the need help button on the bottom right of the page. 

You can use the invoice that was enclosed within your order to return the item. It is perforated, to allow you to keep part of it for your records. If you do not have the invoice, please ensure your name and address, and order number if available, are clearly visible within the return or there can be a significant delay or result in us not being able to process your return if you do not included them.


Q. What if I would like an exchange instead of a refund?

If you require an exchange please give us full details of your requirements. This can be a different style of the product, or a different product altogether however any diffrence in price will have to be covered. Our returns team will do our best to find what you want, but if they are unavailable we will refund you and let you know.

Unfortunately at the moment we are unable to offer exchanges on international orders. If you would like something different, please return your item for a refund and place a new order online.


Q. What should I do if I encounter a fault with my purchase?

If you do have a problem with an item you have purchased, we ask you check out our Product FAQ before contacting us but you can return them to us via the procedure detailed above. We can’t comment on a fault with our products until our returns department have inspected them, but upon receipt of the return, if we agree that there is a fault, we will refund your cost to return them to us. We can also attempt to repair or exchange the item, or offer a refund, so please detail what you would like within the return.


Q. How should I send a return?

You can send the items back via the post, we recommmend Royal Mail or Parcelforce but you can use a carrier of your choice. We recommend you send items tracked and that you obtain proof of delivery for your return as we are not liable for goods lost in transit.


Q. I’m searching for something, how can I do this on the website?

If you have a particular product you are looking for, or a type of flash, softbox or accessory, you can search for this using the search bar at the top of the website. (For example, ‘Interfit Flash, Honey Badger, LED Lighting' If you are trying to search for a more general category, you can use the tick boxes along the left hand side of the page to narrow down your selection. You can use fields such as heel height, width fitting, or colour.


Q. The same product is available at different prices on the website. What does this mean?

With some products, different colours can be priced differently. Once you select the colour and size that you are interested in, it will display the price that any particular product is available for.


Q. Do you have a catalogue?

No, we do not currently have a catalogue. As our stock changes so regularly, the best way of seeing what we have available is to browse our website.


Q. I’m interested in an item, but it is out of stock on your website. What can I do?

When an item is out of stock, where it would usually have the option to ‘Add to Bag’, it will instead read ‘E-mail me when back in stock.’ If you follow this link, we will keep your e-mail address on record and inform you as soon as this particular product becomes available for purchase.

Still Cant Find What Your Looking For?

If you need to contact us you can fill out the form by clicking here or using the need help button on the bottom right of the page.